Support & Feedback

Known Issues (as of 2008/09/06)

If you are having trouble with Cooliris (formerly PicLens), please see our list of known issues.

Check Out Our Tutorial

For information about features and how to use them, as well as installation and uninstallation instructions, please see our tutorial.

How to Install, Uninstall, Upgrade, or Revert

All installation-related matters are accomplished via the Firefox browser and not the PC add/remove programs wizard.

Installation

1. Visit our main product page with your Firefox browser.
2. Click the download button.
3. Click "install" when Firefox prompts you. (You may need to click "edit optons" followed by "allow.)
4. Exit your Firefox browser completely.
5. Cooliris will be ready the next time you open Firefox.

Uninstall

1. Go to your Firefox browser menu bar.
2. Click on Tools > Add-Ons > Extensions, and then select Cooliris"
3. Click "uninstall".
4. Exit your Firefox browser completely.
5. Cooliris will no longer be installed when you reopen your Firefox browser

Upgrade from a Previous Version

1. Simply click the download button as if you were installing Cooliris for the first time
2. Follow the prompted instructions

Revert to Previous Version

1. Visit our release notes and click the version you seek.

Frequently Asked Questions

See our FAQ page for answers to questions about features, compatibility, and more.

We welcome any and all feedback.

We thank you for using Cooliris, and are committed to responding to inquiries in a timely fashion (typically, 1-3 days or faster). Please kindly contact us.

Interested in trying new products?

We're also looking for users interested in being "alpha/beta" testers for new products from the developers of Cooliris. If you're interested, please let us know in your email to us. We will send out emails periodically, when an alpha/beta version is available for testing.